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| Privacy Policy |
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We at Excition value your business and care about how information about you is used and
shared. Excition’s privacy policy covers the collection and use of personal
information that may be collected by Excition anytime you interact with Excition,
such as when you visit our website, when you purchase Excition’s products and
services, or when you call our sales or support associates. We value your trust that
we will use your information carefully and sensibly. The following privacy principles
are strictly adhered to by all Excition employees and partners. By visiting
Excition, Inc.’s website, you are accepting the practices described in this
Privacy Notice. |
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| Collection of Personal Information |
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| In order to provide you with the highest
level of service and process custom orders it is necessary for
Excition to collect personal information about you. The collection
of this information helps up deliver a superior level of customer
service. The types of information we gather are: |
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Information You Give Us
We receive and store any information you enter on our web site or give us in
any other way. You can choose not to provide certain information, if you elect to not
provide us with some information you may be unable to take advantage of many of our features.
We use the information that you provide for such purposes as personalizing your products,
responding to your requests, customizing future shopping for you, improving our website,
and communicating with you.
Information can and will be collected anytime you communicate with Excition, Inc via our website,
telephone support, mail, or personal communications.
The types of information you may give us include but are not limited to: personal
information such as your name, mailing address, phone number, email address, and contact
preferences; your credit card information and information about the Excition products
you have purchased; and information relating to a support or service issue.
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Automatic Information
We receive and store certain types of information whenever you interact with us.
Examples of these include a session Id and your IP address. The session ID
is used to uniquely identify your web browser with us during your browsing session.
A unique identifier is used to implement such things as your shopping cart.
Depending on your web browser configuration, your session ID will either be stored in a
cookie that expires 30 minutes after your last interaction with Excition, Inc.’s web site,
or it will be appended onto Excition URL’s and then stored while you are visiting the site.
Some of Excition’s automatic information could be collected in the form of cookies. Cookies
are alphanumeric identifiers that we transfer to your computer’s hard drive through
your web browser to enable our systems to recognize your browser and to implement your shopping
cart.
The Help portion of the toolbar on most browsers will tell you how to prevent your
browser from accepting new cookies, how to have the browser notify you when you receive
a new cookie, or how to disable cookies altogether. If you choose to disable cookies in your web
browser you will still be able to use all aspects of the site and purchase items.
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Email Communication
Excition stores all email correspondence. Excition may use the content of
stored email to provide a better customer service experience.
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Information from Other Sources
We might receive information about you from other sources and add it to your account
information. This information may come from friends and family members who are using
Excition’s services. We will only use information that is provided by friends
and family for their intended purpose and if at any time you would like said Information
be removed from your account please contact us.
These purposes may include but are not limited to:
providing another person’s shipping address, providing referral addresses, and
using our e-invoice feature to send a bill to another person.
Excition may also collect information from Third Parties. Third party information is collected
to improve the accuracy of our customer database, identify potential customers and improve
the quality of our service.
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| Sharing Information |
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| Information about our customers is an important part of our business. Because we value your trust,
Excition, Inc. only shares your personal information in order to provide you with services
that you choose to receive. Excition, Inc. is not in the business of selling your personal
information to others. We share customer information only as described below: |
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Affiliated Businesses We Do Not Control
Excition, Inc. works with third party vendors and may need to share your information in order
to complete your order. Transactions involving a third party vendor are explicitly
designated as such and you can choose to not purchase or share information with these vendors.
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Agents
We employ other companies and individuals to perform functions on our behalf. Examples include
fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive
information from customer lists, analyzing data, providing marketing assistance, providing
search results and links (including paid listings and links), processing credit card payments,
and providing customer service. They have access to personal information needed to perform
their functions, but may not use it for other purposes.
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Promotional Offers
Sometimes we send offers to selected groups of Excition, Inc. customers on behalf of other
businesses. When we do this, we do not give that business your name and address.
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Business Transfers
As we continue to develop our business, we might sell or buy subsidiaries or business units.
In such transactions, customer information generally is one of the transferred business
assets but remains subject to the promises made in any pre-existing Privacy Notice
(unless, the customer consents otherwise). Excition, Inc., may also transfer personal
information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
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| Marketing Communications |
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| Excition, Inc. is an opt-out organization. Once we receive your information, we may
send you marketing communications that contain valuable offers, promotions, and other content.
You always have the option to opt-in or opt-out of receiving future marketing communications
from Excition.
If you would like to opt-in to or opt-out of receiving marketing communications from
Excition, Inc. you can take one of the following courses of action:
• Email: privacy@excition.com and
notify them of your preference.
•Send a request via postal mail to:
Excition, Inc,
C/O Privacy Department
PO BOX 85814
Seattle, WA 98145-1814.
• Call Excition, Inc. at (206) 922-3238 during our
hours of operation and
speak to a representative about opting in to or out of our marketing communications.
If you send an e-mail or letter request, please be sure to include your full name, address,
phone number and e-mail address and indicate specifically what type of marketing
communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving.
This will ensure we identify you correctly in our systems and accurately process your request.
Excition will take appropriate steps to implement your request to opt-in or opt-out of
receiving marketing communications. Please note that due to production, mailing and
system timelines, in order to remove you from our marketing lists, it may take up to:
• 10 business days for e-mails
• 30 days for phone calls
• 6 weeks for direct mail
Until that change takes effect, you may still receive marketing communications from us.
PLEASE NOTE: that even though you may have opted out of receiving marketing
communications, you may still receive business-related communications such as order
confirmations, updates or other organization-related communications. |
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| Protection of Excition and Others |
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| From time to time, we may be required to share personal information in response to a
valid court order, subpoena, government investigation, or as otherwise required by law.
We also reserve the right to report to law enforcement agencies any activities that we,
in good faith, believe to be unlawful. We may share certain personal information when we
believe that such release is reasonably necessary to protect the rights, property and
safety of others and ourselves. We may also transfer personal information with other
companies and organizations for fraud protection and credit risk reduction. Obviously,
however, this does not include selling, renting, sharing, or otherwise disclosing
personally identifiable information from customers for commercial purposes in violation
of the commitments set forth in this Privacy Notice.
Other than as set out above, you will receive notice when information about you might go
to third parties, and you will have an opportunity to choose not to share the information. |
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| Security |
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| When you are shopping and communicating with us we have security measures in place and take
reasonable precautions to protect against the loss, misuse and unauthorized access of
your personal information under our control. Excition, Inc. cannot ensure or warrant
the security of any information you transmit to us by e-mail, and you do so at your own risk.
We work to protect the security of your information during transmission by using
Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last five digits of your credit card numbers when confirming an order.
We do transmit the entire credit card number to the appropriate credit card company
during order processing.
When you create an online account on Excition, Inc.’s website, you need to select
a personal password. To maximize your level of protection, you should choose at
least 6-30 characters including a combination of both letters and numbers. You
are solely responsible for maintaining the secrecy of your password or any
account information. |
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| Accessing Information |
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| Excition, Inc. gives you full access to a broad range of information collected about you.
Excition, Inc. allows you to view and change most of the information you submit to us.
This information can be modified or viewed through your personal account. |
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| Your Choices |
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| As discussed above, you can always choose not to provide information, even though it
might be needed to make a purchase or to take advantage of features on Excition,
Inc.’s web site.
You can add or update certain information we collect about you by visiting the
personal information section of your account page.
If you do not want to receive e-mail or other mail from us, please follow the instructions
for opting out of communications as stated in the
Marketing Communication
section. You will still receive pertinent legal notices from us. It is your responsibility
to review Excition, Inc.’s policies for changes.
We have provided you with a partial list of products that offer anonymous browsing.
In addition, the Federal Trade Commission provides useful information about online
privacy on its own web site,
Site Seeing on the Internet. |
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| Questions and Concerns |
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| Please contact our privacy department to report any known or suspected privacy or security
breaches or to submit privacy or security-related questions or complaints. After receiving
your inquiry, we will respond within five business days. You may contact us in the following ways:
1) Call:(206) 922-3238 during our hours of operation.
2) Send an email to: privacy@excition.com
3) Send a letter to:
Excition, Inc.
C/O Privacy Department
P.O. BOX 85814
Seattle, WA 98145-1814
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| Conditions of Use, Notices, and Revisions |
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| If you choose to visit www.excition.com, your visit and any dispute over privacy is subject
to this Notice and our, conditions of use, including limitations on damages, arbitration
of disputes, and application of the law of the state of Washington. If you have any
concern about privacy please contact us with a thorough description, and we will
try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also.
We may e-mail periodic reminders of our notices and conditions, but you should check
our web site frequently to see recent changes. Unless stated otherwise, our current
Privacy Notice applies to all information that we have about you and your account.
We stand behind the promises we make, however, and will never materially change our policies
and practices to make them less protective of customer information collected in the past
without the consent of affected customers. |
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